We are surrounded by televisions, phones, tablets, laptops, and gaming devices. We can’t even go to the grocery store without someone on a television at the end of each aisle screaming at us about the latest product we should buy. 
 
Even our work necessitates ever-increasing time behind screens. I’m a Communication Consultant and Speaker, and I coach my clients via Skype and FaceTime. I spend time texting, working on a computer, talking on technology affecting communication skills phone, checking emails, and engaging on social media. I love the mobility that screens provide in my career. I can literally work from anywhere because of screens.

But how do screens affect our face-to-face communication skills?

More importantly, how technology affecting communication skills of our children, whose social and communication skills are not yet fully developed?

In some ways, devices with screens benefit our kids. Kids are more engaged than ever in politics, world news, educational activities, and daily online discussions with friends and family. But there are limits to screen-based communication.

Electronic screen-based communication cannot teach face-to-face social skills. Those skills can only be learned in-person, and those skills are vital to our children’s future success in the adult world. There is no electronic substitute for real-life face-to-face interactions.

Social skills like table manners cannot be learned behind a screen.

Table manners are largely overlooked today as we often eat on the run, in our cars, or in front of the television. Unfortunately, kids who do not learn table manners are at a disadvantage as adults.

Business lunches, professional dinners, and romantic dates require a proficient display of table manners. As parents, it’s our job to make sure our kids have practiced these skills and have a thorough understanding of them.

We need to teach them to shut off the TV during meals, keep their elbows off the table, chew with their mouths closed, not to talk with food in their mouths, how to keep the conversation rolling, proper ways to pass food around the table, and to say “please” and “thank-you” when food is passed. It sounds simple, but many children have not been taught these important lessons.

Further, kids are missing out on opportunities to learn basic interaction skills, like meeting someone new, when they spend too much time behind screens. Kids need to know how to properly introduce themselves to someone new, use direct eye contact, shake hands, speak clearly and audibly, and make small talk.

These skills are necessary in adult life, and we must be purposeful to teach these skills, model them, and provide situations for our kids to practice them.

Ironically, another social skill lacking today is talking on the phone properly.

Modern kids are so accustomed to texting that they are missing out on verbal phone skills. As parents, we must teach our children how to talk on the phone. We must teach them to answer a call properly, take a detailed message, be polite, and how to end the call.

They must also be taught how to make a call. Begin a call by saying, “Hello. My name is ________. May I please speak to _________?” Start a phone conversation by stating their own name and asking politely to speak to the other person. Too many kids and teens these days have absolutely no idea how to politely make a phone call.

Major issues like physical safety, finances, and education are in the forefront of parents’ minds today, while social skills have taken a backseat. Technology have exacerbated the situation by limiting natural social interactions. While screens are useful tools for careers and learning, they tend to stunt real social growth. Social skills and interpersonal communication suffers as a result.

Parents, take the lead.

Limit your children’s screen time to a reasonable amount, monitor their social media interactions, and create opportunities for them to learn face-to-face social skills. Set a good example in your own screen usage, and model how to communicate effectively with others. Take the time to teach your children table manners, phone skills, and conversation skills. Encourage them out of their comfort zones. You can do it, and their future depends on it.

All parents want their children to display adequate social skills so they can function and succeed in life. Unfortunately, many children do not possess such skills. Parents are busy and don't always realize there is a deficiency until they're thrust into an embarrassing social situation.

These skills can be taught and mastered. If you've observed some less-than-fabulous behavior from your children, do not despair. You can start today to course-correct and point your kids in the right direction where social skills are concerned. Help your children master social skills in the following three areas.

Basic Manners

Kids need to have a thorough understanding of manners like holding the door for others, proper etiquette, saying "please" and "thank you," meal-time manners, and social media etiquette. These manners are developed through practice during face-to-face interactions with others.

Parents who model these skills find it easier to teach these skills. Kids learn by watching what you do, so practice good manners yourself. Your kids will pick up on what you're doing. Take it a step further by talking with your kids specifically about manners. Praise them when they do well, and encourage them to improve when they don't. It's important to keep the conversation about manners going. Learning these skills is a journey that takes time and corrective input from parents.

Conversation Skills

Everyone should be able to meet someone new and keep the ball rolling during a conversation. Teach your kids to make direct eye contact, shake hands, speak audibly and clearly, and ask questions of the other person to keep the conversation going. Whether your kids are shy or outgoing, everyone needs these skills. Everyone can learn and implement them.

The easiest way to teach these skills is to put kids in situations where they can develop these skills. When you attend a barbecue, a church gathering, or a reunion, encourage and challenge your kids to introduce themselves and have conversations. Praise them for stepping out of their comfort zones, and afterward discuss ways to improve. 

Phone Skills

It seems counterintuitive in this day and age to think that anyone would lack phone skills. We're on our phones all the time, but mostly through text. For kids, verbal communication occurs less frequently. Phone etiquette like how to answer the phone, take a detailed message, be polite, and how to end the call properly must be taught and learned.

Teach your kids that when they make a call, they should say this:

"Hello. This is ___________. May I please speak to __________?"

Teach your child to always state his/her name before asking for the other person. Teach kids not to mumble while on the phone, and show them your preferred way to take a message. Make sure they know they should write down the caller's phone number along with the message. Even though we use text communication more than verbal communication these days, phone etiquette is still essential and must be taught. They will need these skills when dating and in their careers.

Model and Teach

Your children will learn from your example. Be sure that the example you're setting is the one you want them to learn from. None of this is complicated, but much of it is overlooked in modern times. That doesn't mean it's less important, however. Good manners and basic social skills will never go out of style, so take the time to teach your kids. They need you.

By Ryan Sharpe

I was The Mayor.

Not officially, of course.

But during my college hockey career, The Mayor became my nickname because I was known to take forever getting out of the rink after every game because I took my time shaking hands with fans and signing autographs for little kids.

I did it because I love people. I love interacting with them and learning about them. It makes me feel good to make someone else feel special or important.

So I became known as The Mayor.

Our son, Maguire, recently attended a robotics engineering camp at our college where I was once The Mayor.

On the second day, he texted Carrie to tell us how he had befriended the entire hockey team when he saw them in the cafeteria and how they were now asking to see his robot videos at each meal.

The Mayor.

It's clear that my love of people has been passed on to Maguire. Of all the traits he could get from me, both good and bad, I'm glad he got this trait. It will serve him well. Befriending others, accepting them, and appreciating them is so very important.

Especially in the world we live in today.

Parents, take the time to teach your kids how to build relationships. Teach them to value others and to be a "good-finder." Teach them to put down their phones and have real-life, face-to-face interactions with other people. Teach them how to make friends and how to be a good friend. Teach them to get out of their comfort zone.

And we need to lead by example.

Mayor to Mayor.